More headspace, less running around like a headless chicken.
Proactive support for small business owners.
Here are the bits you can hand over, so you can get back to the work that actually pays. The things you can't, won't, or shouldn't be doing yourself, sorted.
From £35 per hour.
Services
Email & Diary Management
Your inbox, handled. Your diary, managed. Your headspace, back.
Twice a day, I work through your inbox - answering enquiries, sorting bookings, moving the appointments that need moving. The few that actually need your brain come to you flagged and ready. No more double-bookings, no more logging in at 10pm to check you've not missed something.
→ Inbox decluttered and organised
→ Enquiries answered on your behalf
→ Diary and schedule managed
→ Appointments booked, moved and confirmed
→ Urgent emails prioritised and flagged
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Admin & Operations Support
The details, right. The stress, gone.
The files, the data, the systems, the hundred small things that keep a business ticking - done properly, during the day, by someone whose job it is. Not reconstructed from your memory at 9pm. You stop being the one who does everything and go back to the work only you can do.
→ Systems set up and maintained
→ Processes and SOPs created, then implemented.
→ File organisation and management
→Accurate data entry
The day-to-day admin that keeps things running, sorted.
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Document Creation & Design
The thing you've been meaning to make, made properly - and looking like you, not a generic template.
Spreadsheets, PDFs, templates, leaflets, lead magnets, social graphics. You bring the words, I make them look like they came from your business. Design is where my Fine Art background comes in handy - I can tell when something's off and how to fix it.
→ Guides and Workbooks
→ Lead Magnets
→ Social Media Graphics
→ Spreadsheets (I love a spreadsheet!)
…with two rounds of revisions, built in.
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Project Coordination
Nothing forgotten. Nothing slipping through. Nothing waiting on you.
Ideal for service based business owners like interior designers, training providers and trades. I track every task, date and dependency, keeping it all up to date. Deadlines watched rather than just written down and the next step actioned, so I catch the thing that was going to go wrong in week two, not week six. You do the work; I keep the plates spinning.
→ Scheduling and coordination
→ Deadlines watched, not just recorded
→ Ordering products, parts and equipment
→ Project management systems set up and maintained
→ Direct customer communication
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Bespoke Business Support
For the tasks that don't belong to anyone or sit neatly inside a service.
Part admin, part chasing, part figuring out - the tasks that don't fit a category, so they end up on your plate. You don't have to work out which service it counts as. If it needs doing and it’s something you can’t, won’t or shouldn’t be doing, I’ll get it sorted.
→ Admin, creative or operational - I’ve got you covered.
→ One-off tasks or recurring support.
→ Ideal for tasks unique to your business.
→ Perfect for the jobs that don’t fit anywhere else.
→ Work with one person who gets to know your business and way of working.
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Packages
Inbox & Diary Management - £850 per month
Your inbox and diary, fully managed, so they stop running your day.
→ Inbox checked twice per working day, Monday to Friday.
→ Routine enquiries answered on your behalf, to your standards.
→ Urgent emails prioritised and flagged, with the context to deal with them.
→ Holding replies sent where needed, so nobody's left wondering.
→ Emails labelled and filed, template replies built for the questions that repeat.
→ Outstanding emails and confirmations chased.
→ Your diary managed: bookings, appointments, moves and cancellations, with room left for travel, lunch and breathing space.
→ Responses within one working day.
Best for: Established business owners whose inbox has outgrown the time (or patience) they have to deal with it.
Optional add-on
Inbox & Diary Action Tracking - £150 per month
A project management system for the actions that come out of your inbox and diary, so nothing gets lost between "someone mentioned it" and "someone did it."
→ Actions captured as they arise, from emails, diary requests and other messages
→ Outstanding actions and responses tracked, due dates kept up to date
→ Items awaiting your decision or information monitored and chased
→ Requests you add directly picked up too, like the call you were asked about over WhatsApp
→ The loop closed once it's done
Setup: £100 to £150 one-off (£100 within a system you already have, £150 built from scratch).
Best for: a busy inbox where things get agreed and then slip, and you want a clear view of what's outstanding without holding it all in your head.
Branded Document Design - from £275
You bring the copy and the branding. It comes back a polished, on-brand document you're happy to put in front of clients.
→ One professionally designed, branded document, built in Canva from your content.
→ Ideals for lead magnets, proposals, workbooks, guides, reports and the like.
→ Clean, consistent layouts throughout, with diagrams and visual elements where needed.
→ One mid-design sense check and two rounds of revisions.
→ Final document supplied in the format we agree.
Pricing: up to 5 pages £275 · up to 10 pages £375 · 11+ pages from £425 (quoted on scope).
Best for: the lead magnet or proposal that's been on your list for months, that needs to look like it’s for your business rather than a generic template.
Presentation Design - from £325
You bring the content. It comes back a polished, on-brand deck you're confident to stand up and present.
→ One professionally designed, branded presentation, built in Canva from your content.
→ Ideal for pitches, workshops, training, webinars, proposals and the like.
→ Clean, consistent layouts, with diagrams and images sourced and added where needed.
→ One mid-design sense check and two rounds of revisions.
→ Final deck supplied in the format we agree.
Pricing: up to 10 slides £325 · up to 20 slides £475 · up to 30 slides £625 · 30+ from £675 (quoted on scope).
Best for: the talk, pitch or webinar where the deck needs to do you justice, without you losing a weekend designing a presentation you’re not really happy with.
Ongoing Support Packages
Looking for regular support month to month, rather than a one-off job? We can work together on a retainer - a set number of hours each month for ongoing, varied support. Your work gets prioritised, and the longer we work together the more I understand how you and your business works.
£35 an hour, whichever level you're at. Those hours are reserved for you.
Fixed-price packages handle the things best done as a set outcome - your inbox, a document, a presentation. A retainer covers everything else around them. Plenty of people combine the two: the inbox package to keep that handled, plus a set number of retained hours for the rest.
Light-touch
For keeping on top of the specific things that would otherwise slip. A few hours a month, handling the bits you've handed over, so they stop nagging at you.
5 hours a month | £175 per month
Regular Support
For handing over a proper chunk of the day-to-day, not just the odd job. A reliable weekly rhythm where the admin, operations and general running of things are kept on top of, so you're not the one holding it all. Enough to make a real dent in your week, and your headspace back with it.
15 hours a month | £525 per month
Your Right Hand
For when you want a partner, not a pair of hands. Someone across your business who doesn't just do the tasks but thinks about them - improving how things run, spotting what's coming before it becomes a problem, and keeping the whole thing moving so you can step back without it wobbling. This is the one for building the business you actually set out to run, with the work/life balance to match.
30 hours a month | £1050 per month
Ready to get started?
Here's how simple it is:
Step 1: Decide what you want to delegate.
Have a nosy at what I do here. Whatever you dread most is usually a good place to start.
Step 2: Send me an email.
Nothing fancy, just tell me what you want help with. My email is: hello@fernandwillowservices.co.uk
Step 3: We have a chat.
A free, no-obligation call to see if we'd be the right fit. No pressure, no pitch.
Step 4: Then we go from there.
You make the decision, and if it's a yes, we start working together. That's it!